Frequently Asked Questions


The best water softener system depends on your water quality and usage. Our experts can assess your needs and recommend the ideal system for you.

A whole house filtration system filters water as it enters your home, providing clean, filtered water from every tap.

Yes, we offer chlorine removal filtration systems that effectively remove chlorine and other contaminants from your water.

We offer custom well water treatment solutions tailored to your specific water quality issues, ensuring safe and clean drinking water.

Yes, we provide professional installation of well water filtration systems to improve your water quality.

Our iron filter and H2S filter systems effectively remove iron and hydrogen sulfide, improving the taste and quality of your water.

We offer various hard water treatment solutions, including water softeners and conditioners, to eliminate hard water problems.

Yes, we offer salt-free water conditioner systems as an alternative to traditional water softeners, providing conditioned water without the need for salt.

Yes, we install whole house reverse osmosis systems to provide your entire home with purified, great-tasting water.

Yes, we provide commercial water softener systems tailored to the unique needs of businesses and commercial properties.

Our stinky water treatment solutions effectively eliminate odors caused by hydrogen sulfide, providing odor-free water.

We offer effective smelly water treatment solutions to eliminate odors and improve the quality of your water.

Yes, we offer high-quality water softeners that are efficient, durable, and designed to meet your water softening needs.

Yes, our professional installation team can install a water softener system that meets your specific requirements.

An ultraviolet light water purifier effectively eliminates bacteria, viruses, and other microorganisms, ensuring safe and clean drinking water.

Frequently Asked Questions

A water softener is a device that removes hard minerals like calcium and magnesium from water, resulting in softer water that is gentler on your skin and appliances.

A water softener works by using a process called ion exchange to replace hard minerals in water with sodium ions, which are softer.

The benefits of using a water softener include softer skin and hair, longer-lasting appliances, reduced soap scum and mineral buildup, and improved water flow.

Yes, water softeners require regular maintenance to ensure they are working properly. This includes cleaning the resin tank, adding salt, and checking the salt levels.

The frequency of salt additions depends on the size of the water softener and the water usage in your home. Typically, salt is added every 4-6 weeks.

Yes, some water softeners can also remove iron from water. However, you may need a specific type of water softener or an additional iron filter.

The cost of a typical water softener and installation labor can range between $2,300 up to $8,500 depending on the water softener size, amount of labor required and additional materials required to complete the installation.

The lifespan of a water softener depends on the quality of the system and how well it is maintained. Most water softeners last between 10 to 20 years.

We are located in Flower Mound, TX. We service a 50 mile radius. Call us now to schedule a service!

Our business hours are 8am – 5pm Mon-Fri CST. 

Our number is (469) 679 – 1788


Yes, we do require someone to be home for the entirety of the appointment.

We are unable to service high rises, or multi-story apartments at this time, however we are able to service multi-story homes. Call us now to learn more.

All of our technicians are vaccinated and will wear appropriate PPE if you require them to do so.

We will only consider price matching if we are comparing identical equipment. In most cases our products are superior to our competition. Call us now to learn more. 

We are happy to provide a 5% discount to first responders, teachers, and military veterans. We also offer cash and check discounts. Call us now to learn more!

We accept payment via card, check, or cash at time of service. We also offer financing through Wisetack. Contact us for financing options!

For security reasons we’ll send you a link via email or text which will have the invoice details and allow you to pay online. Would you prefer email or text?

We have a 1 year warranty on parts and labor. Equipment warrantees will very depending on the product, they range from one year to lifetime.

Yes, and we are able to provide you with a certificate of insurance upon request once the job is scheduled. We also carry workman’s comp insurance. If you need more information, please give us a call

Please call us back and text us at 469-679-1788 for emergencies. We do our best to accommodate any emergency calls. The best thing to do is to turn the water off and dry up the water.

We are led by our head honcho, Roger Engbrock, who has been in the water treatment service industry for more than 10 years. Our service technicians receive continual training on the latest industry standards, water treatment trends, and technical requirements. We make sure they are fully equipped with the latest tools to do their work correctly and efficiently.

We will only consider multi installations on same day and they need to be in the in same neighborhood to get the best discount.

All of our technicians follow industry best practices and have certifications through the TCEQ.

We pride ourselves on our small family business, hard work, and dedication to great customer service. We back our workmanship and products to make sure you are completely satisfied.

We do offer financing through our website via Enhancify.

It is dependent on the job value and the equipment spec for the job. Visit our financing page to learn more.

For Water Filtration and softening equipment, we sell DFW Water Softeners Clack brand and Brita Pro Water filtrations products. We’ve found it to be the most durable, reliable and efficient. For Reverse Osmosis systems we carry Proline 450/550, and WOW RO systems.

Estimates are free. Service call fee is $85 to 150 depending on locations and reason for call. This gets our tech out there to assess the problem and goes towards the first hour of work. We also offer a 1 year labor warranty on any parts we install or repair. After Hours/Weekends/Emergency Service call is $200/hour. We also offer a 1 year labor warranty on any parts we install or repair. For Testing: Lead, Nitrate, Nitrite Testing = $325 (+ fee to expedite if requested) Bacteria Testing= $125 All other Testing = $0 For all other Prices: We’ll take this information and have a manager give you a call back to discuss pricing. We can also provide prices from the Price Book if they ask.

We do offer a monthly salt delivery and preventative maintenance service for $40 per month. For that price, we will deliver salt, used for water softeners. This also gives us an opportunity to perform routine maintenance for your system, like checking the water hardness levels and filters.

Lead, Nitrate, Nitrite, Well water testing Testing = $400.00. This takes 7-14days to get results, as they have to be sent to a lab. The results can be expedited for an additional fee. Roger will reach out with this information. Bacteria Testing = $125. This takes 7 days to get results. Free testing includes water hardness, chlorine, TDS, PH, and iron.

Currently we have a quick turnaround time on equipment, as 90% of all required equipment is in stock. Any other parts are usually available within the week. Give us a call to learn more!

Contact DFW Water Softeners, LLC Today

We Work With the Best Clients

Richard Deomampo
Richard Deomampo
February 22, 2024
Roger and his team at DFW Water Softeners are top notch! They’re professional, thorough, have timely communication, install a great product with attention to detail, and attend to any system issues with impeccable customer service! They certainly outshine the competition in quality and value. DFW Water Softeners was a solid choice to ensure my family was getting fresh clean water!
February 18, 2024
Roger is best in Dallas area. Awesome customer service. He is very professional. The way he explained all the options and pricing is so good. I really like to refer to all the neighbors. Worth his service. He always available by phone and answer immediately, if your softener system run into any problem.
Marco Suarez
Marco Suarez
February 9, 2024
From the moment we met with the owner to the moment we met the install crew, we were amazed. Professional, courteous, experts, custom installation, above and beyond industry standards. Ive been a contractor over 33 years and Ive been thru lots of subs and employees and every step was great, along with every process and every person we dealt with. Pricing was in line with others but knowing what we know now, I would have paid more. To say we highly recommend these guys, would be an understatement!
Amrith Das
Amrith Das
January 30, 2024
Excellent installer and service. Did a great job in routing the water connection from the attic instead of going through the walls. Unit is working well for over a year and has had no problems. Made recommendations based on my water and usage. Highly recommended.
Jubin Sanghvi
Jubin Sanghvi
January 23, 2024
Roger and his team were professional, answered all the questions we had, suggested good options and also their pricing was great. I am so glad I spoke to them for the whole house water softener and filter. They did a great job and I'll definitely recommend them to others.
Drew Alleman
Drew Alleman
January 11, 2024
DFW Watersofteners LLC did an incredible job!!
Ravivardan N
Ravivardan N
January 6, 2024
Very good service, responds quickly for any issues.
Asim Siddiqi
Asim Siddiqi
December 31, 2023
We hired Roger and team to install a water softener and filtration system. The install was a bit tricky in terms of catching the water line, but the team was able to figure out a solution and get the equipment installed in our garage as we desired. From start to finish, Roger and team exhibited professionalism, expertise, and exceptional customer service. The installation process was seamless, and the results have been outstanding—our water quality has significantly improved and no more hard water! I highly recommend them!